Articles

 Analyzing network issues which can cause lag (ping spikes & packet loss)

Background information:Lag can be caused by many different factors, however most often it's...

 Can I use the server's default port?

By default, all of our servers are set up on a non-default port. Thus, when you connect to the...

 Do you have fast download or a redirect?

We currently don't provide fast download redirects since our network is designed for low latency...

 How can I login directly to controlpanel?

If you wish to go directly to the game/voice server controlpanel, instead of going trough the...

 How to upload large files? Over 100MB

To upload files which are over 100MB you need to use an FTP client.Please see this knowledgebase...

 How to use FTP (File Transfer Protocol)

So you're looking to connect to your game server via FTP to make some changes? Not quite sure how...

 Recovering Username & Password

Game/Voice Server Control PanelIf you have lost your password for the server control panel you...

 Server Troubleshooting Steps

Most issues with game servers are caused by a recently installed mod or change in the...

 Sub accounts

For our client area (billing and support tickets only) you can create sub accounts.The purpous of...

 Support for mods

Each client is free to install mods on their game server as long as these are not in conflict...