Cancellations

To cancel your server you will have to cancel it in the client area.
Cancellation requests by email or support ticket will not be honoured.

To do this: navigate to "Client Area" --> "My Services" --> Click on the service which you wish to cancel --> "Request Cancellation".

Once here you'll be able to choose two types of cancellation end of billing cycle cancellation or immediate cancellation. If you choose immediate your server will be cancelled at 10AM (GMT+1).
Please be aware that immediate cancellations do not mean we will issue a refund.

If you changed your mind and no longer want to cancel the service please contact us as soon as possible, to have your cancellation request removed from the system.

  • 212 Uživatelům pomohlo
Byla tato odpověď nápomocná?

Související články

Accepted Forms of Payment

We accept all major credit and debit cards, iDEAL, MisterCash, Sofortbanking, PayPal and a lot of...

Refunds

Our refund policy can be found at: https://www.elitegameservers.net/refund-policy

My service says disabled?

If your server status is disabled it could be because of the following Late Payment Breaching...

When do I get my invoice? Can I automatically renew my service?

As long as a server isn’t cancelled you will receive a new invoice 7 days ahead of the due date...

How to upgrade/downgrade

If you wish to upgrade/downgrade your service follow this guide, all our upgrades are done...